Shipping policy

At Northampton Shopping Center, we aim to provide a smooth and reliable shipping experience. Please review our shipping policy below for information about order processing, delivery times, and shipping locations.

1. Shipping Locations

We currently ship within the United States only.

We do not offer international shipping at this time. Orders with shipping addresses outside the United States cannot be fulfilled.

2. Order Processing Time

All orders are processed within 2–3 business days after the order is placed.

Order processing includes order verification, preparation, and packaging before shipment. Orders are not processed or shipped on weekends or public holidays.

During periods of high order volume, processing may take slightly longer. We appreciate your patience and understanding.

3. Shipping and Delivery Time

Our estimated delivery timeframe is 5–8 business days in total, including order processing and transit.

Order Processing: 2–3 business days
Transit Time: 3–5 business days after dispatch
Total Estimated Delivery Time: 5–8 business days

Delivery times are estimates and may vary depending on the destination, carrier operations, weather conditions, holidays, or other circumstances beyond our control.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information, where available.

Please allow some time for tracking details to become active after your package has been dispatched.

5. Shipping Delays

While we strive to deliver orders within the estimated timeframe, occasional delays may occur due to severe weather, carrier disruptions, holidays, or other unexpected circumstances.

Northampton Shopping Center cannot guarantee delivery on an exact date and is not responsible for delays caused by shipping carriers or events beyond our reasonable control.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team for assistance.

6. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that address changes can be made after an order has been processed or shipped.

We are not responsible for delivery issues resulting from incorrect or incomplete addresses provided at checkout.

7. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or has a delivery issue, please contact us so we can review the situation and help determine the appropriate next steps.

Please include your order number and any relevant details when contacting our support team.